Shipping Policy

Welcome to Salty Crew Shop, where we’re committed to getting your watersports gear to you as smoothly as a perfect wave, and making sure you’re stoked with every purchase. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We want you to be completely satisfied with your Salty Crew gear. If you’re not happy with your purchase, here’s how our returns process works:

Key Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused with original tags and packaging
• Return Shipping: Customer responsibility (original shipping costs non-refundable)
• Refund Method: Original payment method

Step-by-Step Return Process

1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with:
   • Your order number
   • Item(s) you wish to return/exchange
   • Reason for return
   • Whether you want a refund or exchange
   Use subject line: “Return Request – [Your Order Number]”
2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
3. Package Your Items: Securely pack items in original packaging with all tags attached. Include a copy of your order confirmation.
4. Ship Your Return: Send to our return address using a trackable method (we recommend insurance):
   Salty Crew Shop Returns
   7613 Yule Court
   Arvada, CO 80007
   USA
5. Processing: We’ll inspect your return upon receipt and process within 3-5 business days.

Refund Information

• Timing: Processed within 3-5 business days after we receive your return. Depending on your payment method, it may take 5-10 business days to appear in your account.
• Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Amount: Full item price minus original shipping costs (unless return is due to our error).

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Swimwear: Bikinis and beachwear (unless tags are attached and hygienic liner is intact)
• Headwear: Caps and beanies (unless unworn with original tags)
• Personalized or custom items
• Items purchased during clearance sales (unless defective)

Exchanges

Need a different size or color? Follow the standard return process and indicate you’d like an exchange. We’ll ship your new item as soon as we process your return (standard shipping charges apply for the new item).

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement at no cost to you.